Terms & Conditions:
APPOINTMENTS:
Appointments are by telephone or in person only.
– Any treatment over £60 totalling or exceeding 2 hours will require 50% of the total price paid upfront to secure the appointment. Packages require 100%.
Customers are expected to arrive on time, otherwise forfeiture of appointment is likely, we cannot guarantee availability for late arrivals.
Cancellation policy:
You are very important to us at Joanna Beauty & Aesthetics
We hold your appointments just for you and ask that if you must cancel or reschedule any appointment.
Please provide us with at least 24-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency.
Last minute cancellations or 'no shows' will be charged a cancellation fee each time. Here is our general breakdown of cancellation fees:
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
• 'NO SHOWS' will be charged 100% of service amount
Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.
You are always welcome to call or send text message and double check any appointments if you’re unsure.
MEDICAL CONCERNS:
Customers are expected to provide Health & Beauty Studios with any information relating to medical conditions/allergies which could affect their treatments.
ANTI-SOCIAL BEHAVIOUR:
Health & Beauty Studios has a Zero Tolerance policy to any form of anti social behaviour towards staff and customers.
Personal Belongings
Joanna Beauty Limited
are not responsible for the safekeeping of clients lost personal belongings. Although every effort is made to contact customers should any lost property be found , we cannot guarantee the safe return of anything that may have been left in our centres and responsibility should be that of the client and not the therapist or any member of staff.
GIFT VOUCHERS
Our Gift Cards are available for all treatments and products, are non-refundable and must be produced at the time of use. Vouchers are valid for 6 months from the date of purchase. Gift Cards cannot be exchanged for cash.
Patch test:
Certain treatments will require a patch test to be carried out at least 48 hours prior to the appointment. This is for your own wellbeing and is essential, even if you have had that particular treatment at another salon. We will not carry out any treatments requiring a patch test if the patch test has not been done, and will not accept a signed declaration from yourself as a substitute. Certain treatments may be able to go ahead without that particular part of the treatment.
– We try our best to remind all clients of their patch test towards the 48 hours timeframe, but please remember that we are very busy and cannot always keep an eye on timings. All clients will be informed at the time of booking if they need to come for a prior patch test, and are therefore responsible for remembering to come in for one. If we notice you have not had the necessary patch test needed for your treatment to take place, despite us making you aware, and have been unable to contact you, your appointment may be released to another client to avoid a wasted appointment. We will do everything we can to contact you before doing this, so please be sure to answer any voicemails or emails we may have left for you as soon as possible.
COMPLAINTS AND DISPUTES
If you wish to complain about any matter please call on the following number (Monday to Sunday) +447716947036 or email joannabeauty@aol.com
We respect your data and take the security of all information given to us very seriously. Please read our Privacy Policy for details on what information we collect and how we process it.